Watching the dog groomer: Why we ask you to stay outside the window

You can watch the dog groomer at work at our GroomRoom in Charlottenburg from the outside, through the transparent shop window at Giesebrechtstraße 2, 10629 Berlin. You can do this Tuesday to Saturday while your dog is being groomed, and it doesn't cost anything extra. Inside the salon itself, we usually ask you to leave your dog alone, as they might otherwise focus on you. A full groom starts at 79 €.

Can I watch the dog groomer?

Yes, you're welcome to watch from the outside through the shop window during the appointment. You just stand on the pavement on Giesebrechtstraße and don't need to book this in advance. How much you see depends on where you stand and where we're currently working in the room. Other salons have their own rules about watching, so it's worth asking them before you book.

Why does having the owner in the room usually disrupt the work on the table?

The owner usually causes a distraction in the room because a dog wants to keep an eye on their human and might try to get to them. You don't even have to do anything wrong for this to happen, as your mere presence is enough. If your dog suddenly turns towards you, we might just be working on their face or paw with scissors or nail clippers. That's why their attention should ideally remain calmly on the table and the groomer.

To be honest, our rule is a balancing act and not a law of nature. We can't promise you that every dog will immediately calm down without their human. That's why we pay close attention to their behaviour throughout the entire groom and take breaks as soon as they need them.

What are the benefits of watching from the outside?

From the outside, you get your own impression of the work without interfering with the process. Some scenes might look like they need explaining through the glass, which is why we're clarifying a few of them here. We describe the complete journey through an appointment on the page about the appointment process in the salon.

If you notice anything through the window, just ask us about it when you pick up your dog. For urgent matters, call us on 0152 5452 4113.

How long does an appointment take if you want to watch?

Depending on the service and your dog's size, an appointment takes between 45 and 180 minutes. The timings are based on our booking system, and the prices shown are starting prices. We'll give you a final, binding price before the appointment once we've assessed your dog in person. You can find all starting prices on our price list for dogs and cats.

So you don't need to stand at the window the whole time. The salon is located between Kurfürstendamm and Wilmersdorfer Straße, meaning you can easily pass the time out and about. Just ask us when you drop your dog off what time you should be back, and then pop by for a look shortly before we finish.

How to watch without distracting your dog

Your dog might spot you through the glass, so it helps to be a little careful when watching. You can follow these five steps at every appointment:

1. Keep your goodbyes in the salon brief so your dog can settle in calmly with us.
2. Wait a few minutes before taking your first peek through the window from outside.
3. Stand towards the edge of the window rather than directly in the line of sight of the table.
4. Please avoid knocking, waving, and calling out while your dog is on the table.
5. Step aside a little as soon as your dog spots you and gets restless.

Wrap up warm on cold days, as you'll be watching from the street. You can save your questions for pick-up, because until then, our full attention belongs to your dog.

Which dogs need a consultation beforehand?

Puppies and very anxious dogs need a chat beforehand because their appointment is structured differently. With puppies and young dogs, we don't start with a Full Groom straight away. The puppy introduction groom on their first salon visit focuses on sniffing around, breaks, and treats, and doesn't include a haircut during the first appointment. You can read how to prepare for the first visit in our article First visit to the dog groomer.

We let anxious dogs settle in first and work without pressure or force. Kristina, our Senior Groomer, specialises in anxious dogs. We'll discuss with you before the appointment whether you should stay in the room briefly for a dog like this. You can find out more in our guide anxious dog at the dog groomer.

Take a look at the salon before you book

Looking through the window works even without an appointment, as long as we're open: Tuesday to Saturday, 10 am to 6 pm. A spontaneous consultation in the salon is free of charge, you can just pop in on our open days. There you can ask us your questions about coats, duration, and prices.

You can reach us via U7 Adenauerplatz (5 minutes on foot), U1 and U9 Kurfürstendamm (10 minutes). You'll find parking spaces in Giesebrechtstraße and Brandenburgische Straße. Once you've decided, you can choose your package, your groomer, the day, and the time around the clock: Book an appointment online.